If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.
ITEMS DAMAGED DURING SHIPMENT
My Gift Store And More checks all product before shipping to customers. Any merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact our Customer Service department within 30 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by Canada Post must be complied with or they may deny your claim.
EXCHANGE OR RETURN'S
We take great pride in ensuring our customers' satisfaction. In the event that you are not satisfied, we will make every attempt to resolve your issues on a timely basis. Please e-mail or contact us with all the relevant details. Our Exchange or Return Policy applies to all returns made within 14 days of receiving your order. Simply return the item within 14 days in its original shipping condition for a full refund less the handling and postage charge. Alternatively, you may exchange a returned item for another item. Any difference in price between the returned item and the exchanged item will be refunded or charged to you as the case may be. Please send a return by registered insured parcel post, as we do not accept liability for any goods lost in transit. Upon receipt, a return will be processed within 10 working days. A refund will be disbursed in the form of a cheque.